Terms & Conditions of Service
These terms were last updated in March 2026. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of services by Attendance Allowance for You (“we”, “our”, “us”) and your use of our website.
By engaging our services or continuing to use this website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use our services or website.
2. Our services
We provide professionally led support to assist individuals of State Pension age with applications for:
- Attendance Allowance (AA) in England, Wales and Northern Ireland, and
- Pension Age Disability Payment (PADP) in Scotland.
Our services may include, depending on what you agree with us:
2.1 Clinical consultation and assessment
Where offered, clinical aspects of our service are delivered by registered healthcare professionals. The purpose is to assess how your health and daily living are affected and to support accurate, evidence-based applications.
This may include:
- A structured consultation with a registered clinician
- Discussion of your conditions and how they affect day-to-day activities
- Professional clinical judgement within the clinician’s scope of practice
- A written summary or endorsement where agreed as part of your package
Important: This is a health-related professional service where provided by regulated clinicians. It does not guarantee any particular outcome from the Department for Work and Pensions (DWP) or Social Security Scotland.
2.2 Application and administration support
We may provide support that is not clinical to help prepare and submit applications, such as organising information, completing forms based on information you provide, and corresponding with you about progress. Administrative support does not replace clinical judgement where a clinician is involved, and it does not influence decisions by government bodies.
2.3 Services used together
Many clients use clinical assessment together with administrative support. Each element remains distinct: you will be clear what you are buying before you commit, and fees are explained in line with section 6.
3. Confidentiality and data protection
We are committed to protecting your personal and health-related information. We use your information to deliver the services you request and, where you authorise us, to submit applications to the DWP or Social Security Scotland. For more detail, see our Privacy policy.
Clinical professionals involved in your care are subject to professional standards, confidentiality duties, and appropriate indemnity arrangements.
4. Your responsibilities
By engaging our services, you agree to:
- Provide information that is accurate, complete and truthful
- Disclose existing benefit awards and other relevant facts when asked
- Supply further documentation if we reasonably need it to progress your case
- Tell us promptly if your circumstances change
You confirm that you meet the basic criteria we discuss at enquiry (for example State Pension age, care needs over six months where applicable, and not claiming certain other benefits in place of AA/PADP, as explained during your eligibility conversation). Misleading or incomplete information may affect your application and our ability to help.
Where we provide a completed application or clinical documents for you to review, you should check and return or submit them as we agree. Unauthorised changes to clinical content prepared by our clinicians may affect your application.
5. Fees and payment
5.1 Fee structure
Fees are confirmed during your eligibility call and before you commit. Typical charges published on our website are:
- England, Wales & Northern Ireland: £375 + VAT for an Attendance Allowance application (where that package applies)
- Scotland: £525 + VAT for Pension Age Disability Payment (PADP) (where that package applies)
Actual fees for your case may vary if we agree a different scope; we will always confirm in writing or verbally as appropriate before you proceed.
5.2 When payment is due
We aim to operate fairly: payment for our service typically becomes due only after a successful award and once you have received benefit payment from the DWP or Social Security Scotland, as set out in your agreement with us. If no award is made in line with the terms we agree with you, fees may be waived in full.
Our fee is often covered by your initial payment, including any back payment; individual circumstances vary.
5.3 When fees may still be payable
Unless we agree otherwise, full fees may become payable where, for example, you choose not to submit a completed application we have prepared, or an award is refused because relevant information you were asked to provide was not shared with us. We will explain any such situation clearly if it arises.
5.4 VAT
VAT treatment depends on the exact services supplied. Healthcare services that qualify for exemption are treated accordingly; other services may be charged with VAT at the standard rate. We will show VAT clearly on any invoice or fee summary.
6. Limitation of liability
We provide professional support, but we cannot guarantee the outcome of any benefit decision. Decisions rest with the DWP, Social Security Scotland or other official bodies.
Nothing on this website is legal or financial advice. You should seek independent advice if you need it.
Our liability is limited to the maximum extent permitted by law. Where an application is unsuccessful under our no win, no fee arrangement, we bear our own costs as set out in your agreement.
7. Termination
We may suspend or stop providing services if these Terms are breached, if information provided is materially misleading, or if continuing would conflict with professional or regulatory duties. You may withdraw from our services subject to any fees or notice already agreed.
8. Changes to these Terms
We may update these Terms from time to time. The version on this website is the current one. Continued use of our services after changes may constitute acceptance; for material changes we will take reasonable steps to draw them to your attention.
9. Governing law
These Terms are governed by the laws of England and Wales, unless mandatory consumer protections in your part of the UK give you rights that cannot be excluded.
10. Complaints
We aim to provide a high standard of service. If you are unhappy, please contact us first using the details below so we can try to resolve matters. We will respond constructively and in good time.
11. Contact
Attendance Allowance for You
Email: admin@attendanceallowance-foryou.co.uk
Telephone: 0203 916 6538
Acceptance: By proceeding with our services, you confirm that you have read, understood and agree to these Terms and Conditions.